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Something for Everyone.

 

Regardless if you are using ISI Web of Knowledge for the first time or the 1000th time, Thomson Scientific has a variety of training and support aides to get you on your way.

  • Live Web-based Training — Thomson Scientific provides a selection of face-to-face and web-based training for both novice and advanced users of our databases. Our expert trainers can help you get more from your information resources.

  • Recorded Training — If you are unable to attend one of our live web seminars Thomson Scientific provides a selection of recorded training to help you get more out of Thomson Scientific's solutions. 

  • Support & Training Materials — Download or view the reference and support materials you need to optimize your use of Thomson Scientific solutions. This content is updated regularly and includes product introductions, demos, user guides and quick reference materials and tools.

  • Tutorials — If you prefer to work through examples to learn, try our tutorials. Take the next step with ISI Web of Knowledge and select a tutorial from the list below.



Service News

Please check the Service Notice page for information on any access issues you may be experiencing.

Customer Support

The Thomson Scientific Customer Support desks are available to assist you with questions about our products.  Click here to access frequently asked questions or contact a support representative.

Hours and Holidays

In The Americas
+1 800 336 4474 or +1 215 386 0100
Fax: +1 215 386 6362

    For ResearchSoft:
    +1 408 987 5609

In Europe, Middle East, & Africa
+44 20 7433 4999
Fax: +44 20 7433 4001

In Asia / Pacific (Singapore)
+65 6879 4118
Fax: +65 6223 2634

In Japan
0800 888 8855 or +81 3 5218 6500
Fax: +81 3 5218 6536

In China
+86 10 8286 2099
Fax: +86 (10) 8286 2088

In Korea
080 010 8100 or +82 2 2076 8100
Fax: +82 2 2076 8122

In Australia / New Zealand

Australia: 1800 007 214
New Zealand: 0800 443 162
Fax: +65 6223 2634


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